| When and how do we collect your information? |
As part of Midttrafik’s service Flextrafik – Handikapkørsel (disabled transport), Midttrafik processes the information which is collected about you when a municipal officer checks you for disabled transport. |
| What type of information about you is processed? |
In connection with your use of Flextrafik – Handikapkørsel, Midttrafik collects and processes information relating to your name, address, email address, telephone number, payment information, travel history in the form of collection point and destination, recordings of telephone calls, CPR number, possible aids as well as health-related conditions. |
| What do we use the information for? |
The information is used in order to be able to perform the transport which has been booked. The purpose of recording telephone calls is to use the recordings to train employees and as documentation in the event of disputes. |
| What is the legal basis? |
The processing of the information and data is covered by the General Data Protection Regulation, including Article 6(1)(c) of the General Data Protection Regulation, Article 6(1)(e) of the General Data Protection Regulation, and Article 5 of the General Data Protection Regulation. Midttrafik’s processing of customers’ CPR numbers is authorised under the provisions of Section 11(1) of the Danish Data Protection Act. Midttrafik’s processing of any sensitive data about customers, for example whether they use aids which are related to a disability or other health information such as an illness is authorised under the provisions of Article 9(2)(f) and (g) of the General Data Protection Regulation, cf. Article 6(1)(c) and (e) of the General Data Protection Regulation. The legal basis for recording telephone conversations is Article 6(1)(a) of the General Data Protection Regulation, and Article 9(2)(a) of the General Data Protection Regulation. |
| Are there other recipients of this information? |
We pass on your information to our supplier, FlexDanmark. We also pass on your name and where you need to be driven from and to to those drivers/taxicab owners who will be driving you. We do not disclose your CPR number to drivers/taxicab owners, and we only disclose your telephone number if you have given us permission to do so. If you order and pay online via https://midttrafik.flextrafik.dk/, we pass on your information to the payment service DanDomain, and if you book and pay online via https://rejseplanen.flextrafik.dk/, we pass on your information to the payment service QuickPay ApS. |
| How long do we keep your information for? |
Your information is stored for as long as is necessary for the purposes described above and to comply with Midttrafik’s duty to journalise information as well as for bookkeeping purposes. |
